Refund policy
Return and Refund Policy
Last updated: August 2, 2026
At Orive, we want your order to arrive correctly and in excellent condition. Please review the policy below before making a purchase.
Damaged, defective, incorrect, or missing items
Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or missing any parts, contact us within 30 days of delivery at support@orivelo.us.
Include:
Your full name and order number
A description of the issue
Clear photos or video showing the item, packaging, and shipping label
After reviewing your request, we may offer a replacement, partial refund, or full refund, depending on the issue. Please keep the item and all original packaging until your request has been resolved.
Returns
Returns must be approved before they are mailed. Please do not send an item back without first contacting us.
If a return is required, we will provide the correct return instructions and return address by email. Items sent without authorization or sent to the address shown on the original package may not be accepted.
Approved returns must be:
Unused and in the same condition in which they were received
In the original packaging
Accompanied by proof of purchase
Change-of-mind returns
We do not accept returns because a customer changed their mind, ordered the wrong color or variation, or no longer wants the item. Please review the product description, measurements, images, and selected color carefully before completing your purchase.
This does not affect any rights you may have under applicable consumer-protection laws.
Order cancellations
Contact us immediately at support@orivelo.us if you need to cancel or change an order.
We cannot guarantee cancellation after an order has entered processing or has been sent to our fulfillment partner. Orders that have already shipped cannot be canceled.
Refunds
We will notify you when your refund request has been reviewed.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or card provider may require additional time to post the funds to your account.
If more than 15 business days have passed since your refund was approved, contact us at support@orivelo.us.
Contact us
For questions about an order, return, replacement, or refund, email: