Shipping policy
Shipping Policy
Last updated: August 2, 2026
Thank you for shopping with Orive. Please review our shipping information before placing your order.
Order processing
Orders are generally processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays may begin processing on the next business day.
Once an order enters processing, we cannot guarantee that changes or cancellations can be made.
Estimated delivery time
Our products are fulfilled by a third-party fulfillment partner and may ship from an international warehouse.
Delivery to customers in the United States is generally estimated to take approximately 7–15 days after dispatch. Delivery times are estimates and are not guaranteed. Delays may occur because of holidays, customs, severe weather, carrier issues, high order volume, or an incorrect address.
Stocked orders can generally be dispatched within 1–3 business days, while international delivery commonly takes approximately 7–15 days.
Shipping costs
Any applicable shipping charges will be shown at checkout before payment is completed.
Tracking
When tracking becomes available, the tracking information will be sent to the email address provided at checkout. Tracking may take several days to update after the shipping confirmation is issued.
Address changes
Customers are responsible for entering a complete and accurate shipping address.
Contact us immediately at support@orivelo.us if you notice an error. We cannot guarantee that an address can be changed once an order has entered processing or shipped.
Orive is not responsible for orders delivered to an incorrect address entered by the customer.
Delayed or missing orders
If your tracking information has not updated for an extended period or your order has not arrived within the estimated delivery window, contact us at support@orivelo.us with your name and order number.
We will work with our fulfillment partner and shipping carrier to investigate the shipment. Carrier delays are outside our direct control, but we will make every reasonable effort to help resolve the issue.
Damaged, defective, or incorrect orders
If your item arrives damaged, defective, incomplete, or incorrect, contact us within 30 days of delivery at support@orivelo.us.
Include your order number and clear photos or video of the product, packaging, and shipping label. Please keep the item and packaging while we review your request.
For additional information, please review our Return and Refund Policy.
Shipping destinations
Orive currently ships to addresses within the United States. We do not currently offer international shipping.
Contact us
For shipping questions, contact: